Strategic Plan 2018-2023

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Key Elements of the 2018 5-Year STRATEGIC PLAN

Key Outcomes and Objectives

1. Capacity to respond to service needs

a. Increase capacity to respond to crises for people within services and/or needing services

b. Increase number of suitable Home Share options

c. Expand options to meet needs of people requesting services

d. Provide more effective support for end of life

e. Provide more effective services for existing 2-person residential resources


2. Effective marketing and communications systems and practices

a. Develop a culture of storytelling

b. Define Roles and responsibilities for marketing and communications

c. Develop effective and consistent branding

d. Actively connect with stakeholders and wider community

e. Develop a Broad and engaged support base


3. Effective staff leadership development and succession practices

a. Establish effective leadership development

b. Put in place effective succession planning


4. Engaged and equipped staff

a. Increase recruitment of suitable staff

b. Increase retention of suitable staff

c. Foster a positive workplace culture

d. Set up an effective training program for staff

e. Establish more effective communication with staff


5. People receiving services empowered as leaders and decision-makers

a. Ensure language/terminology reflects abilities and strengths

b. Involve Self-Advocates in training staff

c. Ensure people receiving services are empowered to make decisions about their lives

(“nothing about us without us”)